{"id":284588,"date":"2020-09-14T15:52:37","date_gmt":"2020-09-14T08:52:37","guid":{"rendered":"https:\/\/quipperhome.wpcomstaging.com\/?p=284588"},"modified":"2020-09-14T16:03:12","modified_gmt":"2020-09-14T09:03:12","slug":"surat-pernyataan-kendala-pada-platform-quipper-14-09-20","status":"publish","type":"post","link":"https:\/\/quipperhome.wpcomstaging.com\/quipper-land\/quipper-info\/surat-pernyataan-kendala-pada-platform-quipper-14-09-20\/","title":{"rendered":"Surat Pernyataan: Laporan Kendala Pada Platform Quipper, 14 September 2020"},"content":{"rendered":"<p><a href=\"https:\/\/quipperhome.wpcomstaging.com\/wp-content\/uploads\/2020\/09\/Blog-Image-Template.jpg\" data-rel=\"penci-gallery-image-content\" ><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-284326\" src=\"https:\/\/quipperhome.wpcomstaging.com\/wp-content\/uploads\/2020\/09\/Blog-Image-Template.jpg\" alt=\"\" width=\"800\" height=\"533\" srcset=\"https:\/\/quipperhome.wpcomstaging.com\/wp-content\/uploads\/2020\/09\/Blog-Image-Template.jpg 800w, https:\/\/quipperhome.wpcomstaging.com\/wp-content\/uploads\/2020\/09\/Blog-Image-Template-768x512.jpg 768w, https:\/\/quipperhome.wpcomstaging.com\/wp-content\/uploads\/2020\/09\/Blog-Image-Template-585x390.jpg?crop=1 585w, https:\/\/quipperhome.wpcomstaging.com\/wp-content\/uploads\/2020\/09\/Blog-Image-Template-263x175.jpg?crop=1 263w, https:\/\/quipperhome.wpcomstaging.com\/wp-content\/uploads\/2020\/09\/Blog-Image-Template-300x200.jpg 300w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/p>\n<p><b>Laporan Insiden Quipper Ltd.<br \/>\n<\/b><span style=\"font-weight: 400;\">14 September 2020<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Surat pernyataan ini adalah untuk menanggapi laporan yang kami terima dari sekolah, guru, dan siswa pengguna layanan Quipper, terkait dengan masalah kinerja yang terjadi di <em>platform<\/em> kami pada tanggal 14 September 2020.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pada tanggal 14 September lalu, sekitar pukul 09.00 pagi, terjadi kendala pada sistem kami yang kembali disebabkan oleh tingginya trafik pada server yang menyebabkan kinerja pada layanan portal guru termasuk LINK, CREATE, ESSAYS, portal siswa (LEARN) dan website Quipper Campus menjadi tidak stabil.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tim internal kami telah mengambil tindakan untuk meningkatkan kapasitas server yang kami miliki, namun hal tersebut bukan merupakan solusi utama, karena saat ini kami juga sedang mengalami kendala pada sistem database. Sebagaimana yang telah kami sampaikan pada laporan insiden sebelumnya, tim kami terus berupaya semaksimal mungkin untuk meningkatkan kinerja pada layanan Quipper. Selama bulan September 2020 kami akan memfokuskan tim internal untuk optimalisasi sistem agar dapat memberikan layanan terbaik untuk seluruh pengguna Quipper. Upaya tersebut dilakukan untuk memastikan bahwa layanan kami dapat berkembang lebih baik lagi seiring dengan bertambahnya jumlah pengguna.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pada awalnya tim kami menjadwalkan optimasi kinerja pada besok, Selasa, 15 September 2020 sebagai bagian dari jadwal perbaikan mingguan untuk layanan-layanan yang kami miliki, namun saat ini kami sedang mengusahakan agar upaya tersebut dilakukan hari ini juga guna membantu menyelesaikan kendala yang sedang mendesak ini.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tim kami saat ini sedang melakukan upaya terbaiknya untuk mengatasi permasalahan ini secepat mungkin. Apabila memungkinkan, kami ingin menyarankan agar para pengguna untuk dapat kembali mengatur jadwal ujian dan\/atau aktivitas lainnya yang akan dilakukan di dalam <em>platform<\/em> kami ke tanggal 15 September 2020. Hal ini dimaksudkan agar tim internal kami memiliki waktu lebih banyak untuk menyempurnakan perbaikan layanan sehingga pengguna dapat\u00a0 terus menggunakan tanpa gangguan di kemudian hari.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sekali lagi, kami mohon maaf atas gangguan yang terjadi sehingga menyebabkan terganggunya aktivitas yang telah dijadwalkan oleh para guru dan siswa pada layanan kami, terutama siswa yang harus melaksanakan ujian. Kami ucapkan terima kasih banyak atas segala dukungan yang telah diberikan kepada Quipper.<\/span><\/p>\n<p>Silakan hubungi Layanan Konsumen kami di nomor 0811 1785 309 atau 0811 9941 637 untuk info lebih lanjut.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Laporan Insiden Quipper Ltd. 14 September 2020 Surat pernyataan ini adalah untuk menanggapi laporan yang kami terima dari sekolah, guru, dan siswa pengguna layanan&hellip;<\/p>\n","protected":false},"author":156447303,"featured_media":284326,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[679384867,679386254],"tags":[],"ppma_author":[679386823],"class_list":["post-284588","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quipper-info","category-quipper-land"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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